“Every individual matters – human and animal.
Every individual has a role to play.
Every individual makes a difference.”
- Personal relationships. Positive word-of-mouth among public housing residents is critical. There is no need for typical non-profit outreach when residents are in charge.
- Respect. Treat people with dignity and give them a positive service experience. They’ll tell others.
- Put veterinary resources into residents’ hands. Programs are designed and managed by people who live and work in public housing. They have the knowledge, and right, to prioritize which community issues to tackle, and offer innovative solutions. We were smart enough to listen.
- Results. Figure out what works then do it day in and day out. No community can be changed by outsiders.
- Responsiveness. Families have services when they need them throughout the year. Nobody has been turned down for basic healthcare in over 10 years.
- Quality veterinary care. Our veterinary partners go through a serious vetting process and show a sincere commitment to our clients. No second-tier services for people or animals.
- Accountability. We share our records, funding, salaries, financial data, and outcomes with communities, funders, and nonprofit agencies alike.
- A critical mass of responsible pet owners. When neighborhood families take care of their pets, they can help others do the same.
- Board composition. Only people with personal or professional ties to public housing are qualified to serve on the board.
- Long-term Funding Partnerships. Our funders are the reason why no family has been turned down. It is important to us that our funders know the people who are changing public housing neighborhoods and how they are doing it.