Positive word-of-mouth and personal relationships throughout public housing are the reasons for our success and growth. We started inside public housing by residents and employees just trying to deal with one tragic situation after another. Once thought unimaginable, neighborhoods are in fact transforming.
- Jane Goodall – “Every individual matters – human and animal. Every individual has a role to play. Every individual makes a difference.”
- Respect. Treat people with dignity and give them a positive service experience; they tell others.
- Put resources into the hands of people who use them. Programs are designed and managed by people who live and work in public housing. They have vast knowledge and innovative ideas. We were smart enough to listen.
- Results. Design programs that work and last long-term. We continually evaluate and improve programs.
- Respond. Families have services when they need them. Nobody has been turned down for basic healthcare in 10 years.
- Quality veterinary care. No second-tier services for people who are not privileged.
- Accountability. We share our records, funding, salaries, financial data, and outcomes with communities, funders, and nonprofit agencies alike.
- A critical mass. When most neighborhood families take care of their pets, they encourage others to do the same. In time, that public housing neighborhood will undergo a change.
- Board composition. Only people with personal or professional experiences in public housing are qualified to serve on the organization’s board. Their knowledge is vital.